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Voice User Interface Design by Jennifer Balogh, James P. Giangola, Michael H. Cohen

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Chapter 1. Introduction to Voice User Interfaces

The following is a true account of the first experience of one of the authors (MC) deploying a commercial spoken language system:

The first application we ever deployed at Nuance was a voice-driven stock quote system for Charles Schwab & Company. The months leading up to the deployment were very exciting for me personally. I had spent more than ten years in the research labs at SRI developing spoken language technology. Finally, we had started a company to commercialize our technology. We had signed our first customer and were almost ready to deploy our first system. We were about to prove to the world that this technology had real value—that it was ready for “prime time.”

I observed the early usability ...

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