Voicebot and Chatbot Design

The stack of conversational UI

The building blocks required to develop a modern and interactive conversational application include:

• Speech recognition (for voicebots)
• NLU
• Conversational level:
  • Dictionary/samples
  • Context
  • Business logic

In this section, we will walk through the "journey" of a conversational interaction along the conversational stack.

Figure 10: The conversational stack: voice recognition, NLU, and context

Voice recognition technology

Voice recognition (also known as speech recognition or speech-to-text) transcribes voice into text. The computer captures our voice with a microphone and provides a text transcription of the words. Using a simple ...