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Voicebot and Chatbot Design by Rachel Batish

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Emotional intelligence versus AI-based emotional intelligence

According to the online magazine Psychology Today, emotional intelligence is the ability to identify and manage your own emotions and the emotions of others.

This includes three skills:

  • Emotional awareness: understanding your emotions and the emotions of others
  • Harnessing emotions: the ability to connect emotions and apply them to tasks
  • Managing emotions: the ability to regulate your own emotions and to cheer up or calm down other people

(https://www.psychologytoday.com/us/basics/emotional-intelligence)

AI-based emotional intelligence is the attempt to develop a human capability for the bot to act on and navigate through the emotions of humans. With this in mind, the bot will be able to identify ...

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