O'Reilly logo

Voicebot and Chatbot Design by Rachel Batish

Stay ahead with the world's most comprehensive technology and business learning platform.

With Safari, you learn the way you learn best. Get unlimited access to videos, live online training, learning paths, books, tutorials, and more.

Start Free Trial

No credit card required

Building multiple personas

We have mentioned the possibility that your bot is serving more than just one target audience. In many cases, you can't identify your users, but in cases where you can, it can be useful to assign different bots to different users. Why is this necessary? While the general business logic of the bot may not change, the conversational flow and the content or information provided may differ to the extreme.

Let's take, for example, a banking bot. It is clear that an interaction with a millennial will be different compared to an interaction with a retiree. Their topics of interest will be different since they have different needs and different prospects. This is why what the bot offers should also diverge. Also, the way that ...

With Safari, you learn the way you learn best. Get unlimited access to videos, live online training, learning paths, books, interactive tutorials, and more.

Start Free Trial

No credit card required