O'Reilly logo

Voicebot and Chatbot Design by Rachel Batish

Stay ahead with the world's most comprehensive technology and business learning platform.

With Safari, you learn the way you learn best. Get unlimited access to videos, live online training, learning paths, books, tutorials, and more.

Start Free Trial

No credit card required

Chapter 9. Travel and E-Commerce Bots – Use Cases and Implementation

Travel and e-commerce are two great examples of industries implenting bots. Buying online or reserving our next flight or hotel is something we do very casually nowadays, via our computers and, increasingly, on our mobile phones.

I remember the first time I booked a flight on my mobile phone. It felt so strange and exciting to actually be able to complete such a complex task – end-to-end – using only my smartphone.

According to an Adobe research study, mobile holiday shopping in 2017 surpassed desktop (in the months of November and December, the amount in dollars from desktop was still higher, though, and accounted for 66% compared to 34% from mobile, which showed a 6% increase ...

With Safari, you learn the way you learn best. Get unlimited access to videos, live online training, learning paths, books, interactive tutorials, and more.

Start Free Trial

No credit card required