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Voicebot and Chatbot Design by Rachel Batish

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Use cases and recommendations

In this section, we will focus mostly on data discovery use cases and less on informative use cases, where a bot provides only a website's data.

Travel

The travel industry is one of the most progressive when it comes to digital solutions. Although still in the early phases, some of the large brands have already incorporated conversational UI and UX, supporting both voice and text.

As I was writing this chapter, I was referred to various companies offering virtual concierge services (Gooster, Ivy by Go Moment, Volara, and so on), which interact with guests mostly via texting or FB (Volara is supporting Amazon Alexa). The services check with guests whether their stay was good and provide answers to general concierge questions. ...

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