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8
Warranty Cost Reduction Training
for Employees and Customers
Training in the quality operating system always makes the system
work more smoothly and eciently. is just stands to reason. e bet-
ter the employees know the system, the better they can work within it.
Training employees to properly use your company’s management system
enables them to take advantage of the benet of having the system in the
rst place.
Many companies are either certied to or compliant with ISO 9001 or
one of its sector- specic variants, like AS 9100 or TS 16949. ese sys-
tems, when properly planned and used, provide integrated procedures and
methods to accom