June 2014
Intermediate to advanced
181 pages
4h 57m
English
Content preview from Warranty Claims Reduction
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Reducing Warranty Claims
by Quality Improvement
Quality improvement, as a major topic unto itself, is covered in detail in
many books, periodicals, and websites. It is by improving quality that eld
failures are reduced. Less eld failure means fewer warranty returns, and
therefore lower warranty costs.
CONTINUOUS IMPROVEMENT
Continuous improvement is required by ISO 9001 and all of its variants.
It is even a good idea for non- ISO 9001-based systems. However, the term
continuous improvement means always trying to improve every aspect of
your company and how it operates, and not merely improving product
quality. It means to continuously tr
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