When a warranty provider (manufacturer or third party) offers warranty for a product, it needs a service network with internal and/or external parties to deliver the service. These parties then provide the warranty service based on the process defined by the warranty provider and contracts between the warranty provider and the parties involved.
This chapter introduces the parties in the service network, the different steps of warranty service process, and the contracts a warranty provider needs with each of the main parties in the service network.
PARTIES IN THE WARRANTY SERVICE NETWORK
The main parties involved in the service network are shown in Figure 3.1 and are discussed in this section.
Figure 3.1 Key parties in the warranty service network
Warranty Provider
The warranty provider is responsible for putting together a network of parties that jointly provide an effective warranty service. Each party has a specific role and discharges specific tasks. Some of the parties can be internal to the warranty provider while others are external independent agents carrying out tasks that are outsourced by the warranty provider. The two extreme cases are all the parties being either internal or external to the warranty provider. This is seldom the case.
Customers
In this book, customer is defined as the owner of a product sold with warranty (base warranty, ...
Become an O’Reilly member and get unlimited access to this title plus top books and audiobooks from O’Reilly and nearly 200 top publishers, thousands of courses curated by job role, 150+ live events each month, and much more.
O’Reilly covers everything we've got, with content to help us build a world-class technology community, upgrade the capabilities and competencies of our teams, and improve overall team performance as well as their engagement.
Julian F.
Head of Cybersecurity
I wanted to learn C and C++, but it didn't click for me until I picked up an O'Reilly book. When I went on the O’Reilly platform, I was astonished to find all the books there, plus live events and sandboxes so you could play around with the technology.
Addison B.
Field Engineer
I’ve been on the O’Reilly platform for more than eight years. I use a couple of learning platforms, but I'm on O'Reilly more than anybody else. When you're there, you start learning. I'm never disappointed.
Amir M.
Data Platform Tech Lead
I'm always learning. So when I got on to O'Reilly, I was like a kid in a candy store. There are playlists. There are answers. There's on-demand training. It's worth its weight in gold, in terms of what it allows me to do.
O’Reilly covers everything we've got, with content to help us build a world-class technology community, upgrade the capabilities and competencies of our teams, and improve overall team performance as well as their engagement.
