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Wave Rider by Harrison Owen

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Chapter IVThe Anomalies

For all of our searching for High Performing Systems, it turns out that they are very much present, hiding in plain sight. It is just that they are rarely where we might expect them, certainly do not appear when we want them——and even less when we planned on their arrival. Most usually, the High Performing Systems in our midst pop up as curious anomalies in the larger fabric of our enterprise.

The actual stories are legion. My personal favorite is the tale of Post-its——the omnipresent product of the 3M corporation. To hear the current corporate version of the story, one could draw the conclusion that the little yellow (now multi-colored) “stickies” came to market by way of a concerted corporate effort made in an atmosphere ...

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