FOUR

Images

Prepare: Why, Who, What, How, Where, and When?

By failing to prepare, you are preparing to fail.

BENJAMIN FRANKLIN

In Chapters 2 and 3, we explored readiness for bold, inclusive conversations. This chapter focuses on preparation. Readiness is the ongoing learning process of becoming more knowledgeable about yourself and those who are different from you, whereas preparation is the plan for an impending conversation. We explore the tactical aspects of preparing for the conversation in this chapter.

It is useful to use the Why, Who, What, How, Where, and When model often used in investigative reporting and other types of research as a template ...

Get We Can't Talk about That at Work! now with the O’Reilly learning platform.

O’Reilly members experience live online training, plus books, videos, and digital content from nearly 200 publishers.