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7Business and Economics of Security

More on Feudal Security

Originally published in the Harvard Business Review website, June 6, 2013

Facebook regularly abuses the privacy of its users. Google has stopped supporting its popular RSS feeder. Apple prohibits all iPhone apps that are political or sexual. Microsoft might be cooperating with some governments to spy on Skype calls, but we don’t know which ones. Both Twitter and LinkedIn have recently suffered security breaches that affected the data of hundreds of thousands of their users.

If you’ve started to think of yourself as a hapless peasant in a Game of Thrones power struggle, you’re more right than you may realize. These are not traditional companies, and we are not traditional customers. These are feudal lords, and we are their vassals, peasants, and serfs.

Power has shifted in IT, in favor of both cloud-service providers and closed-platform vendors. This power shift affects many things, and it profoundly affects security.

Traditionally, computer security was the user’s responsibility. Users purchased their own antivirus software and firewalls, and any breaches were blamed on their inattentiveness. It’s kind of a crazy business model. Normally we expect the products and services we buy to be safe and secure, but in IT we tolerated lousy products and supported an enormous aftermarket for security.

Now that the IT industry has matured, we expect more security “out of the box.” This has become possible largely because ...