From function to use

The notions of spaces, flows and games are heuristic objects which help make a transition from general assertions about how useful wikis and blogs are to specific functional capabilities which can make a contribution to business. Spaces and flows do this by providing an explanatory vehicle to managers which helps them conceptualise how a particular group can conduct a certain type of activity more effectively using Web 2.0 technologies. But projects which introduce new technologies, irrespective of their usability and usefulness, usually fail to meet expectations. Failure statistics from many sources underpin a general litany of disappointment and methodologies to ameliorate poor performance and critical success factors ...

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