by Jim Thatcher

Increasingly, businesses and government agencies are adopting a web presence for sales and services to their customers and clients. In the U.S., these businesses are required by the Americans with Disabilities Act (ADA) to make their physical bricks-and-mortar facilities accessible to people with disabilities. Many believe that the ADA also applies to the virtual world of the Internet as a "place of public accommodation," and thus web services and sales must also be accessible.

The local bank has a website where you can check your balances, make transactions, and fill out a loan application. Similarly, if you own a mutual fund, you can probably open an online account where you can check the status of your ...

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