In the corporate environment, a clear trend emerged during the last few years: away from product-based planning and toward customer-focused strategy. With this trend, a new technology gained widespread publicity and success: knowledge management.
For a company that wants to have a strategic advantage over its competitors, it's necessary to organize corporate knowledge in a way that makes it easily accessible by anyone, all the time. With the dawn of enterprise intranets, this topic was made more current than ever.
In traditional intranets, information is often hard to find because it's spread to many different pages and coming from many different sources. The information that's actually there is often quite useless because ...