June 2010
Intermediate to advanced
338 pages
10h 33m
English
Content preview from Web OperationsBecome an O’Reilly member and get unlimited access to this title plus top books and audiobooks from O’Reilly and nearly 200 top publishers, thousands of courses curated by job role, 150+ live events each month,
O’Reilly covers everything we've got, with content to help us build a world-class technology community, upgrade the capabilities and competencies of our teams, and improve overall team performance as well as their engagement.I wanted to learn C and C++, but it didn't click for me until I picked up an O'Reilly book. When I went on the O’Reilly platform, I was astonished to find all the books there, plus live events and sandboxes so you could play around with the technology.I’ve been on the O’Reilly platform for more than eight years. I use a couple of learning platforms, but I'm on O'Reilly more than anybody else. When you're there, you start learning. I'm never disappointed.I'm always learning. So when I got on to O'Reilly, I was like a kid in a candy store. There are playlists. There are answers. There's on-demand training. It's worth its weight in gold, in terms of what it allows me to do.
Chapter 8. Community Management and Web Operations
RUNNING A LARGE AND POPULAR WEBSITE means you have a lot of people relying on your service to be fast and available, whenever they want it. If you're lucky, they'll form a community of people who will interact and relate to each other in all sorts of interesting and creative ways.
Web operations is usually thought of as a purely technical field, and for the most part, it is. But when your very technical service affects people's lives (for better or worse), operations and engineering have to take human elements into consideration, and that requires a good deal of collaboration and communication. Failure and the response to failure are common concerns in this field, and there's a uniquely human element to those topics that can make or break teams and products.
To highlight this topic, I interviewed Heather Champ, who for five years has guided Flickr's community through both clear and rough seas and has seen more than 40 million people join and use Flickr's service. I was lucky enough to stand beside her during that time, and thought she could give some insight into how community management and technical teams work together.
John: Heather, what do you do?
Heather: I am the director of community at Flickr. That's my "Big Kahuna" name. Essentially, I'm a community manager at Flickr. "Community manager" is a very nascent role within a web team. If you poll a room of community managers, you'll come away with a number ...
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O’Reilly covers everything we've got, with content to help us build a world-class technology community, upgrade the capabilities and competencies of our teams, and improve overall team performance as well as their engagement.Julian F.
I wanted to learn C and C++, but it didn't click for me until I picked up an O'Reilly book. When I went on the O’Reilly platform, I was astonished to find all the books there, plus live events and sandboxes so you could play around with the technology.Addison B.
I’ve been on the O’Reilly platform for more than eight years. I use a couple of learning platforms, but I'm on O'Reilly more than anybody else. When you're there, you start learning. I'm never disappointed.Amir M.
I'm always learning. So when I got on to O'Reilly, I was like a kid in a candy store. There are playlists. There are answers. There's on-demand training. It's worth its weight in gold, in terms of what it allows me to do.