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Web ReDesign 2.0: Workflow that Works, Second Edition by Emily Cotler, Kelly Goto

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Chapter 09. Working with Complex Functionality

Assumptions lead to miscommunication and confusion. Complexity demands clear documentation — leaving nothing for the engineers or site users to question.

Today's sites offer more than simple browsing. Purchases, on-demand content, and personalization have never been easier or more accessible online. Mega sites such as Amazon.com, E*TRADE, and Expedia.com have led the way, creating an expectation of evolving, thinking sites that respond to specific needs. And as web functionality becomes easier to use and offers more options for site visitors, the desire and demand for complexity widens. Shopping carts, newsletter sign-ups, online polls, Content Management Systems — these functional pieces are weaving ...

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