Chapter 16. Case Study: Ordering Service Packs

This chapter discusses a business scenario to illustrate how to apply the various Web services specifications to create effective solutions to real-world problems.

Scenario Description

When customers buy hardware, they have the option of selecting additional service packages, called service packs. Service packs are bundled support services, such as on-site repair, hardware warranties, and so on. One can purchase service packs when buying the hardware or later, within certain conditions. The set of service packs that a customer can buy must be validated by the manufacturer to ensure certain criteria are met, including the following:

  • The service packs are compatible with products that the customer has ...

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