Information Technology Used for the Business Trip
This chapter provides a high-level explanation for the technology and standards used for the business trip described in Chapter 1. Many services and supporting technologies came together in the business trip story, including documents and customer data from internal systems, an external customer relationship management (CRM) service, calendar services, a travel website, a car rental service, and more.
Keeping Track of Detailed Customer Data
Remember that C. R.’s organization decided it was important to keep a significant amount of data on each of its customers. C. R.’s organization did not always have data in one place. Before the organization decided to develop a service-oriented architecture ...
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