WebSphere Commerce Portal V5.4 Solutions

372 WebSphere Commerce Portal V5.4 Solutions

404 - File not found exception when accessing portal

This error would occur when the host name or port number specified during the

configuration cannot be resolved or was entered incorrectly.

Also, if you are using the IBM HTTP Server, verify that it is started or restart it to

verify that the WebSphere Application Server plug-in information is reloaded.

The system could not log into your account when running the portlet

on the server

When running your portlet on the server, you might get an error indicating “The

system could not retrieve your user account information data store.

Please try again later." The WPSDEBUG ID is required to log into

WebSphere Portal. Verify that the user ID and password are correct when you

configured the Portal Server instance, and that the user ID was created correctly.

Error occurs when publishing the portlet application

Verify that the directory that you specified when configuring the Portal Server

instance already exists. The Portal Toolkit will not create this directory for you.

Portlet page not found

This might occur when the deployment directory specified during the

configuration does not match the location specified to copy the files. The Portal

Toolkit would deploy the files, but would not be able to find the files when trying to

display them. This might also occur if your debug ID or password does not match

the one created earlier.

WebSphere Portal installation and configuration

When installing Portal on WebSphere Application Server Advanced Single

Server Edition, it is important to note the following:

򐂰 To use the Portal Toolkit, you must install Portal on the Advanced Single

Server Edition of WebSphere Application Server.

򐂰 An HTTP server is not required to use the Portal Toolkit.

򐂰 You must copy the personalization.jar and prCommon.jar files to the

<WAS_HOME>\lib\app directory before installing Portal.

򐂰 You must apply WebSphere Application Server FixPak 2 and interim fix

PQ56615

before installing Portal.