Chapter 5. Conclusions and Universal Truths


OK, so what have we learned? Hopefully, quite a few things, but if we summed it all up, the first requirement to living and working successfully in the Age of the Individual is to understand that it demands a multi-faceted approach: changing others, changing organizations, and changing yourself, where warranted.

The cases and analyses represented a full spectrum of real-life examples of workplace behaviors demonstrating everything from nuisance to brilliance, and were an instructional set-up for learning when and how it may be appropriate to intervene. The tool to guide you through this process is the Behavioral Change Map, to determine 1) if the behavior is really a problem worth solving, ...

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