CHAPTER 15

Facilitating EffectiveMeetings In Person andvia the Telephone

Meetings are indispensable when you don’t want to do anything.

—JOHN KENNETH GALBRAITH

Are meetings the bane of your existence? That’s what some of my clients tell me. They consider these gatherings to be a waste of time and rate them as unproductive, unstructured, and uninspiring. One CEO with whom I work likes to say, “A meeting is an event at which the minutes are kept and the hours are lost.”

To her point, I recall seeing a cartoon that showed several business professionals sitting around a conference table while the leader of the meeting glumly announced, “There’s not really a specific agenda for this meeting. As usual, we’ll just make unrelated emotional statements ...

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