What Employees Want Most in Uncertain Times
When threats loom, managers must go beyond the tried-and-true techniques for supporting employees to address divergent concerns and build trust.
The Research
Between March and October 2020, the authors asked employees across a variety of industries and organization sizes, âWhat is one thing your supervisor could do (or do more of) to help alleviate the uncertainty that arose as a result of the pandemic?â
They collected and coded the data in two phases, using an iterative process and inductive content analysis. Following the initial wave of data collection and coding (N = 201), they collected information from an additional 86 respondents ...
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