GATHERING DATA
If at this point you feel you know just what to stop to make your customer interactions more effective, good for you. The next couple of paragraphs will confirm your diagnosis. If you’re still not sure which habit is your highest-payout interpersonal fault, these tips on gathering data should be just what you need. Here are four ways in which you can collect information about yourself, particularly about how you come across to others.
Casual Remarks
What “casual” remarks do others use when they talk about you? When others speak about you—or to you—what do they say? As conscious human beings we are constantly noticing what others look like, what they wear, what they say, how they say it, and to whom they say it.
What we would suggest ...
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