More Praise for What Great Service Leaders Know and Do
“The ideas of Heskett, Sasser, and Schlesinger have the power to positively transform the strategy and the culture of your company. I have seen this happen repeatedly and in so many different cultural contexts. The world owes much to this trio of authors: their ideas are the seeds of a better socioeconomic world in which business and customers serve each other in enlightened ways.”
—Luis Huete, Professor of Production, Technology and Operations Management, IESE Business School, Spain
“Nothing gets our juices flowing more than the topic of good and bad service. In this compelling read, Heskett, Sasser, and Schlesinger make an inspiring case for how the truly extraordinary experiences of the ...
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