2

Content and Process: The Two Intertwined Elements of Dynamic Training

Confluent: Flowing together; blended into one.

——The American Heritage Dictionary of the English Language

Every training event is composed of two intertwined elements: workshop content and group process. Content and process are always present in a workshop and the quality of each greatly affects participants’ learning.

Content is what is taught. It is the subject matter of the workshop—the knowledge, concepts, methods, and skills that are to be learned. Participants are attending the workshop to learn new content or to develop more mastery in an area in which they already have some competence. Since the content is what people are there to learn, a dynamic trainer needs to ...

Get What Great Trainers Do now with the O’Reilly learning platform.

O’Reilly members experience books, live events, courses curated by job role, and more from O’Reilly and nearly 200 top publishers.