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Providing In-the-Moment Feedback
Feedback is the breakfast of champions.
——Ken Blanchard and Spencer Johnson
To be able to give feedback sensitively and skillfully is a fundamental training ability—like the ability to sauté is to a chef, like the ability to score points is to a basketball player, and like having sensitivity to color is to an artist. You may think we’re going a bit overboard here, but the skill of giving feedback is such a basic trainer competency that a trainer shouldn’t leave home without it. Noted social scientist Richard Thaler and scholar Cass Sunstein state:
The best way to help humans improve their performance is to provide feedback.1
And top ranked leadership thinker2 Marshall Goldsmith adds, “We all need feedback ...
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