What Great Trainers Do


Observing Group Process and Intervening to Improve Its Functioning

Where observation is concerned, chance favors only the prepared mind.

——Louis Pasteur1

You’ve already read about group process in Chapter 2 as well as in many of the other chapters describing methods and attitudes that promote positive group process. In fact, you can prevent many potential workshop difficulties by employing competencies described throughout this book

The ability to generate effective group process and to repair a faltering one is a key ability that separates a first-rate trainer from a mediocre trainer. Since this is such a crucial aspect of training, we’ll do a mini-review of the difference between content and process. Then you’ll ...

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