Appendix A
Goldman and Organizational Drift
Ship captains set out an intended course and use sophisticated tools for navigation to constantly revise their speed and direction based on an analysis of the external conditions under which they’re sailing. They know that otherwise, no matter how carefully they aim the prow of the ship when they leave port, the cumulative effect of ocean currents and other external factors over long periods will cause the ship to veer off course.
Organizational drift is akin to that deviation from an intended course; it’s the slow, steady uncoupling of practice from original procedures, principles, processes, and standards or protocols that can lead to disasters like the space shuttle Challenger explosion or the Black ...
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