What Happy Companies Know: How the New Science of Happiness Can Change Your Company for the Better

Chapter 11. Only the Emotionally Intelligent Need Apply

After outstanding leadership, HAPIE companies require outstanding employees, those who are adaptive, enthusiastic, and emotionally intelligent. Emotional intelligence, a phrase introduced by Salovey and Mayer in 1990 and taken broadly into the world’s consciousness by Daniel Goleman in his 1995 book Emotional Intelligence, is an individual’s capacity for self-awareness, self-control, and empathy. Standard IQ tests measure one facet of intelligence, best described as reasoning capacity. In addition to concerns about cultural bias, IQ tests do not measure judgment, the ability to learn from experience, or the ability to adapt to change, three common definitions of “intelligence.” Goleman gives ...