December 2012
Beginner to intermediate
96 pages
2h 15m
English
Content preview from What Is BPM?Become an O’Reilly member and get unlimited access to this title plus top books and audiobooks from O’Reilly and nearly 200 top publishers, thousands of courses curated by job role, 150+ live events each month,
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CHAPTER 3UNDERSTANDING PROCESSES
THE BASICS OF PROCESS
The value chain of an organization operating in a specific area of business or government is the collection of processes required by the organization to provide products or services to its customers. The processes are collections of related activities performed by employees of the organization for the purpose of achieving a common business goal: providing the product or service to their customers. Products or services to be provided to the customers must pass through all the activities of the chain in a specific order, and at each activity the product or service gains some value. The chain of activities gives the products more added value than the sum of the added values of all the individual ...
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