CHAPTER 10Six Things Managers Must DoHow to Support Lean Six Sigma

The preceding chapters of this book are intended to help employees fill their role in supporting your Lean Six Sigma initiative. But as we all know their success depends on the environment that managers create around that initiative. There are six "must do's" for managers that will set the stage for employee success:

1. Pick the right projects

2. Pick the right people

3. Follow the method

4. Clearly define roles and responsibilities

5. Communicate, communicate, communicate

6. Support education and training

1. Pick the right projects

One of the reasons that previous quality improvement methods have failed is that people had no guidelines to work from in selecting projects. So employees ...

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