CHAPTER 4Key #3: Work Together for Maximum Gain
In today's business world, having people work together to improve processes and solve problems is not a luxury. It's a necessity. Remember the Bank One "check retrieval" case told at the beginning of Chapter 1? The problems with that process had existed for a long time. They had proven "immune" to previous improvement efforts. Bank One finally solved the biggest problems by bringing together people from all parts of the process and different departments and having them use data, facts, and process knowledge to get at the root causes.
In a Lean Six Sigma company, teamwork doesn't just mean having ...
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