• Customers are important
• Speed, quality, and low cost are linked
• You need to eliminate variation and defects, and focus on process flow, if you want to deliver quality, speed, and low cost
• Data is critical to making sound business decisions
• People have to work together to make the kinds of improvements that customers will notice
This chapter takes these concepts one step further to introduce the Five Laws of Lean Six Sigma that describe simple principles we can use when selecting projects and making improvements. Before getting there, however, we need to first walk ...