5.1. COPING WITH THE CHANGE THAT SIX SIGMA BRINGS
If you are being sucked into the whirlwind of any organizational change, the experience can be inspiring but also, sometimes, threatening. Even when business leaders make a conscientious effort to communicate their plans and rationale for Six Sigma, a lot of questions will remain unanswered. These unanswered questions are usually not an attempt to keep people in the dark (despite what you might suspect) but instead arise from two understandable facts.
Leaders can't anticipate—let alone respond to—all the personal questions that arise when people wonder, "How will this affect me?"
Putting Six Sigma in place is not a step-by-step rote effort but rather an evolving learning experience. So usually, ...
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