6.3. TOOLS FOR PROCESS AND DATA ANALYSIS
6.3.1. Process-Flow Analysis
Armed with a map or a flowchart of a key work process, you or a DMAIC team can start to scrutinize the process for redundancies, unclear hand-offs, unnecessary decision points, and so on. If you add in data about the process, other problems—delays, bottlenecks, defects, and rework—can also emerge. Process analysis can be one of the quickest ways to find clues about root causes of problems.
6.3.2. Value and Non-Value-Added Analysis
One big advantage of focusing attention on the requirements of external customers is the ability to assess processes based on value-added activities. Business processes tend to grow over time, and usually the added tasks—inspections, extra features, ...
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