Book description
All learning leaders want their organizations to be perceived as great, but what makes a “great” training organization? How does a training organization achieve greatness, particularly from the perspective of the corporation, the learners, and any customers, clients and partners that interact with it?
This book presents findings that are based on the data, information, and experiences shared with Training Industry, Inc. by several hundred learning professionals over a five year span, from 2008 to 2012. It identified 8 process capabilities, which have been identified as the key functions in the design, delivery and management of corporate workforce training.
Each section of the book focuses on the process capabilities in detail. In addition, individual practices are explained further, noting specific procedures or scenarios and how they are best executed, all supported by best practices and comments from learning leaders.
Table of contents
- About This eBook
- Title Page
- Copyright Page
- Dedication Page
- Contents
- Acknowledgments
- About the Authors
- Introduction: Why We Wrote This Book
- 1. The Eight Process Capability Areas of a Training Organization
- 2. The Importance of Learning Leadership
- 3. Strategic Alignment
- 4. Diagnostics
- 5. Content Development
- 6. Content Delivery
- 7. Administrative Services
- 8. Measurement and Certification
- 9. Reporting and Analysis
- 10. Portfolio Management
- 11. The Role of Technology in Learning
- 12. Technology Integration
- 13. Summary and Key Takeaways
- A. The Research—2008 through 2013
- Index
Product information
- Title: What Makes a Great Training Organization?: A Handbook of Best Practices
- Author(s):
- Release date: March 2014
- Publisher(s): Pearson
- ISBN: 9780133496406
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