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What Makes a Great Training Organization?: A Handbook of Best Practices by Russ Hall, Ken Taylor, Doug Harward

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A. The Research—2008 through 2013

Introduction

For the past six years, Training Industry, Inc., has surveyed learning leaders from a variety of industries to identify the process capabilities and practices that define a great training organization. In 2008, 462 respondents contributed their insight. Another 364 participated in the 2009 study. In 2010, 183 learning leaders contributed to the study, with an additional 221 and 192 taking part in 2011 and 2012, respectively. Finally, in 2013, 187 learning leaders responded to the survey. In total, 1,474 unique respondents from 1,327 organizations contributed their valuable opinions, identifying not only the most critical process capabilities but also the practices within each that propel training ...

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