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What Makes a Great Training Organization?: A Handbook of Best Practices by Russ Hall, Ken Taylor, Doug Harward

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1. The Eight Process Capability Areas of a Training Organization

Leaders of high-performing training organizations understand that achieving the level of excellence that their clients expect requires a strong commitment to process. Our research tells us that focus on process is not enough on its own; success depends on demonstration of process—or an organization’s ability to perform that process at a high level. When we began our research, the fundamental question we wanted to answer was, “What practices are associated with the capabilities that, when performed at a very high level, make a training organization great?”

We surveyed learning leaders from a variety of industries all over the world to determine which process capabilities are the ...

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