What Makes a Great Training Organization?: A Handbook of Best Practices

3. Strategic Alignment

The single most important factor that impacts whether a training organization is viewed as an integral part of the business or as being great is whether it is strategically aligned to what the business needs. In essence, strategic alignment is an organization’s ability to design learning interventions, programs, and processes for training in a way that supports the specific mission-critical objectives of the organization or objectives on behalf of what the individual clients need. Strategic alignment involves beginning with the end in mind—determining the performance expectations of the training and then designing and delivering training to meet those specific objectives.

The way a pharmaceutical company goes about its ...