What Makes a Great Training Organization?: A Handbook of Best Practices

4. Diagnostics

Leaders of training organizations perform diagnostics in the same way as your doctor does: They assess current health, determine the cause of any problem, and recommend solutions to get to a desired state. In training, learning leaders perform diagnostics by assisting the current performance of the organization they support and determine whether the training solutions are achieving desired results. If the solutions are not achieving desired results, the learning leaders assess the root cause of the problem and prescribe actions to remedy or improve the situation. And, as with a doctor’s first look, the objective is to determine what is performing as needed, what is not performing well, and what adjustments need to be made to reach ...