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What Makes a Great Training Organization?: A Handbook of Best Practices by Russ Hall, Ken Taylor, Doug Harward

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7. Administrative Services

Training administration is about managing and controlling the end-to-end experience of learning. It begins with the strategic activities associated with working with clients to identify needs: planning when and how solutions will be developed and fulfilled; scheduling programs and students, registration, and material fulfillment; and planning other back-office support functions such as financial management, marketing and communications, assessment and testing, vendor management, and tuition reimbursement.

You can have great content, great instructors, great technologies, great classrooms and facilities, great materials, etc., but if the fundamental processes associated with the experience a learner goes through before ...

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