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What Makes a Great Training Organization?: A Handbook of Best Practices by Russ Hall, Ken Taylor, Doug Harward

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9. Reporting and Analysis

An organization’s abilities to define the proper metrics for business processes, collect appropriate data in a cost-effective manner, report the data, and make strategic recommendations on how to improve the business form a foundation for research and analysis.

“The purpose of training is to create positive and financial improvements within the company. It is important to determine if the desired results are produced after training,” said a training manager from a regional real estate title company. A senior vice president of marketing, and a client of training organizations at an automotive parts distribution company, observed that “in tough economic times, all companies are looking for ROI [return on investment] on ...

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