13. Summary and Key Takeaways

Successful training professionals are constantly seeking ways to improve the effectiveness and efficiency of their training organizations—whether through the programs they offer or the processes for which they identify, develop, and deliver training. Our research has found that the best path to success is to focus on the processes associated with managing a training function and implementing a clear set of practices that make training a valuable component of the business. We sought to understand those practices better and embarked on what has now been a seven-year journey to better understand what makes a great training organization.

What we have found is that there are groups of processes, or practices, that we ...

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