Article Summary
Idea in Brief
What distinguishes great leaders from merely good ones? It isn't IQ or technical skills, says Daniel Goleman. It's emotional intelligence: a group of five skills that enable the best leaders to maximize their own and their followers' performance. When senior managers at one company had a critical mass of EI capabilities, their divisions outperformed yearly earnings goals by 20%.
The EI skills are:
- Self-awareness—knowing one's strengths, weaknesses, drives, values, and impact on others
- Self-regulation—controlling or redirecting disruptive impulses and moods
- Motivation—relishing achievement for its own sake
- Empathy—understanding other people's emotional makeup
- Social skill—building rapport with others to move them ...
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