By the end of this chapter, you should be able to:
• Identify key areas in which American firms are being challenged and describe the implications for managers and management.
• Explain common operations management concepts: CAD, CAM, CNC, FMS, EPT, CIM, ACE, AI, MIS, DSS, and ES.
• Describe key work-force issues and briefly state the implications of each for managers.
• Identify the likely changes that will take place in the role of the manager and briefly describe their implications.
This course has considered various points of view and research findings about a manager’s ...