4.1

EXPOSING MANAGEMENT'S DIRTY LITTLE SECRET

How would you feel about a physician who killed more patients than she helped? What about a police detective who committed more murders than he solved? Or a teacher whose students got dumber rather than smarter as the school year progressed? And what if you discovered that these perverse outcomes were more the rule than the exception, that they were characteristic of most doctors, most policemen, and most teachers? You'd be more than perplexed. You'd be outraged. You'd demand that something be done!

Given this, why are we complacent when confronted with data that suggests most managers are more likely to douse the flames of employee enthusiasm than to fan them? Why aren't we a little bit angry that ...

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