CHAPTER 4
HIGH TECH AND HIGH TOUCH
Eric is a Millennial working on a team in a large professional services firm. He really enjoys hanging out with his team and will take every opportunity to go out with team members after work. He loves technology, wears headphones all the time so he can listen to music or podcasts while he is working, is always carrying around the newest devices and talking about the latest features, and instant messages (IMs) people sitting 10 feet away from him just because it’s fun. One day, he had finished his assigned work by midafternoon, so he decided to watch a show on his phone to relax. He figured he was done with his work early, so he could kick back and take a break. He was partway through his show when his boss ...
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