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What to Do When Things Go Wrong: A Five-Step Guide to Planning for and Surviving the Inevitable—And Coming Out Ahead by Frank Supovitz

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21

MANAGING RECOVERY

If it was more than a minute-and-a-half that went by, it wasn’t by much. The New Orleans Police Department (NOPD) captain at NFL Control stepped in front of me, the tips of his shoes touching mine, and whispered softly. “It’s not a terror or cyber-attack.” Well, check that one off the list.

While I was talking to Doug Thornton—the Mercedes-Benz Superdome senior executive during the Super Bowl XLVII blackout—and calling for the public address announcement, the NOPD, the NFL’s security team, and the full complement of law enforcement agencies working under the Department of Homeland Security (DHS) wasted no time comparing intelligence and assessing the possibility of foul play. There was nothing to suggest it was. Now that ...

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