One morning, as I entered a ballroom to deliver a keynote address for a Fortune 100 telecommunications company, one of the employees approached me. She didn’t look happy. “I have to tell you something,” she said. “I’m not excited about you being here.”

I was a bit taken aback, since I hadn’t even opened my mouth yet. “No kidding,” I replied. “Do you mind telling me why?”

“Absolutely,” she continued. “I have no desire to be more productive. I’m working as hard as I possibly can. I’m killing myself with twelve-hour days and already have way too much to do. I don’t want a productivity consultant telling me to do more with less. I want to do less and achieve more.”

The lightbulb went on, and I reassured her, “That’s exactly what I’m here ...

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